Privacy Policy
By Attending Wound Well Advanced practice for care, the following automatically applies
1. Who We Are
Wound Well provides professional advanced wound care services in Cape Town, South Africa.
Website: www.woundwell.co.za
Email: admin@woundwell.co.za
Telephone:: 063 321 9586
2. Information We Collect
Depending on how you interact with us, we may collect:
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Full name
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Telephone number
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Email address
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Information you provide in your enquiry
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Appointment preferences
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Website usage information (cookies and analytics)
We only collect information necessary to respond to your enquiry or provide our services.
3. How We Use Your Information
Your personal information may be used to:
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Respond to enquiries
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Contact you regarding appointments or requested information
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Communicate about services you have requested
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Improve our website and services
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Meet legal and professional obligations
We do not use your information for unrelated marketing without your consent.
4. Facebook & Instagram Lead Forms
If you complete a Lead Form on Facebook or Instagram:
Your information will only be used to:
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Contact you regarding your enquiry
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Provide information you requested
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Arrange an appointment if requested
Submitting a Lead Form does not create a healthcare professional-patient relationship.
5. Sharing of Information
We do not sell or rent your personal information.
Information will only be shared:
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Where required by law
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With trusted service providers assisting in operating the practice (where appropriate)
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Where you have provided consent
6. Security
Reasonable administrative, technical and physical safeguards are used to protect personal information against:
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Loss
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Unauthorised access
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Misuse
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Disclosure
7. Cookies
Our website may use cookies to improve user experience and monitor website performance.
You may disable cookies through your browser settings.
8. Your Rights
Under POPIA you have the right to:
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Request access to your personal information
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Request correction of inaccurate information
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Request deletion where appropriate
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Withdraw consent where applicable
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Lodge a complaint with the Information Regulator
9. Retention of Information
Personal information is retained only for as long as reasonably necessary to fulfil the purpose for which it was collected or as required by law.
Clinical records are retained in accordance with applicable healthcare legislation and professional requirements.
10. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices of those websites.
11. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact:
Wound Well – Advanced Wound Care
📞 063 321 9586
12. Updates
This Privacy Policy may be updated from time to time.
The latest version will always be available on our website.